Terms & Conditions

These Terms & Conditions apply to all purchases made through the website of Oliver & Sophia London. By accessing our website and placing an order, you agree to be bound by the terms outlined below.

1. Applicability

By placing an order on our website, you agree to these Terms & Conditions. These terms apply to all products, services, and transactions offered by Oliver & Sophia London.

2. Product Information

We make every effort to ensure that all product descriptions, images, and information are accurate and up to date. However, occasional errors, inaccuracies, or typographical mistakes may occur. We reserve the right to correct any errors without prior notice.

3. Orders and Payment

Orders will only be processed once full payment has been received. Available payment methods may vary depending on your location. It is the customer’s responsibility to ensure that the selected payment method is valid and authorised.

4. Processing and Delivery

Processing time: 1–3 business days
Estimated delivery time: 3–7 business days, depending on your location
Orders are shipped through our trusted fulfilment partners to ensure safe and timely delivery

Please note that delivery times are estimates and may vary due to external factors beyond our control.

5. Returns and Cancellations

Please refer to our Return Policy for full details regarding returns, refunds, and cancellations.

6. Liability

Oliver & Sophia London is not responsible for lost or damaged parcels once delivery has been confirmed by the courier to the address provided by the customer. Customers are responsible for ensuring that their shipping information is accurate and complete.

7. Intellectual Property

All content on this website, including but not limited to text, images, branding, logos, and design, is the property of Oliver & Sophia London and may not be copied, reproduced, or used without prior written permission.

8. Complaints Procedure

If you have any complaints or concerns, please contact us at info@oliversophia.com. We aim to respond to all enquiries within 5 business days.

9. Governing Law

These Terms & Conditions are governed by and interpreted in accordance with applicable laws. Any disputes arising in connection with these terms shall be handled in accordance with relevant legal regulations.